プライバシーポリシー

1. Who we are

Foxie Campers (“we”, “us”) is the data controller for the personal data described here.

• Foxie Campers, Smiðjuvellir 80, 230 Keflavík, Iceland
• Company ID (kennitala): 560925-1820 · VAT: 158757
• Email: info@foxiecampers.is · Phone: +354 850 4441

2. What we collect

• Booking & contact details — your name, email, phone number, country, driving licence number, and flight number when provided.
• Rental details — the vehicle, dates, pickup location, insurance and extras you select, and your booking reference.
• Payment information — card payments are processed by our payment provider (Rapyd). We do not see or store your full card number; we receive only a confirmation and the amount paid.
• Website usage — the basic information every browser sends to every website (IP address, device and browser type). Essential cookies keep the site working and remember your booking choices (see section 8). Google Analytics runs only if you click Accept in the cookie banner; if you click Decline, it doesn’t. Cloudflare Web Analytics counts visits without cookies and without identifying you.
• Live chat messages — if you use our on-site chat, we store your name, email, optional booking reference, and the message text on Foxie systems in the European Union. We use that data only to answer you (by chat or email) and to link the conversation to your booking when the details match. We do not sell chat content or use it for marketing. While the chat is open, staff can see messages and text typed in the chat box in real time. If you send a photo, we keep it with the chat after removing its location data. Chat conversations, including any email you leave and any photos, are deleted automatically 4 days after the last message.
• 匿名のページ閲覧 — ライブチャットが有効なとき、スタッフが手伝えるよう、いま開いている公開ページを短時間だけ見ます（ページのパス、国とおおよその都市、端末の種類、言語、どこから来たか）。この情報は最後のページ信号から約2分間だけサーバーのメモリに残り、個人の記録としては保存せず、指紋の採取もありません。小さな自社Cookie（fx_visits）は、ブラウザが何回訪れたかと最後に来たときを数え、再訪が分かるようにします。名前、メール、IPアドレスは入っておらず、共有せず、13か月で期限が切れます。訪問者IDのない匿名の日次合計（ページ×国×端末×参照元）を残すことがあります。キャンピングカーと予約のページでは、見ている車両と日程も分かります（それ以外の予約内容は分かりません）。チャットを始めると、そのタブのページ履歴、国・端末・参照元、車両と日程の写しが、メッセージと同じように会話と一緒に保存されます。残したメールと送った写真を含むチャットは、最後のメッセージから4日後に自動で削除します。写真は位置情報を除いて保存し直します。チャットのメッセージは、スタッフが読んでお客様の言語で返事できるよう、DeepL SE（ドイツ）によって機械翻訳されることがあります。
• 旅程プランナーのメール — 旅程プランナーにプランの送信を頼んだ場合、そのアドレスはプランを1回送るためだけに使います。メールは通常の送信記録に残り、配信リストには加えず、案内にも使いません。
• キャンピングカーのGPS — すべてのFoxieのキャンピングカーにGPS端末があります。位置、速度、エンジンの状態をデスクに送り、路上で車両とお客様を守るために使います。故障、盗難、閉鎖または進入できない道、帰着時のゲートの開錠です。位置の履歴は30日後に自動で消します。レンタル中は、「マイ予約」のプランナーで、ご自身の車両の最新位置も見られます。見られるのは個人の予約リンクからだけで、受け取りから返却まで、走った経路の軌跡はありません。そこではいつでも非表示にできます。

3. How we use your data & our legal basis

• To provide your rental — take and manage your booking, hand over and receive the camper, and give you support. ご予約を始めて、お支払いの前に離れた場合、その未完了のご予約について、お知らせのメールを1通お送りすることがあります。 (Legal basis: performance of a contract.)
• To meet legal duties — accounting, tax and vehicle records. (Legal basis: legal obligation.)
• To run and protect our business — prevent fraud, secure our systems, and improve our service. (Legal basis: legitimate interests.)
• Marketing — we do not currently send marketing emails. If that changes, we will email you only if you opt in, and you can unsubscribe at any time. (Legal basis: consent.)

4. Who we share it with

We share data only with providers that help us run the service, under contracts that require them to protect it:

• Rapyd — payment processing.
• Hetzner — website and data hosting (servers in the EU).
• Cloudflare — media delivery / content-delivery network, and Cloudflare Web Analytics: anonymous visit counts, no cookies.
• Google Workspace — our business email.
• Google Analytics — shows us which pages are visited and where visitors come from, only if you click Accept. We don’t use Google for advertising.

We never sell your personal data. We may disclose data where required by law.

5. International transfers

Some providers may process data outside Iceland/the EEA. Where that happens — for example Google Workspace (US), Google Analytics (US), and Cloudflare (US) — we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

6. How long we keep it

We keep booking and financial records for as long as required by Icelandic bookkeeping and tax law (generally seven years). Other personal data is deleted when it is no longer needed for the purposes above.

7. Your rights

Under the GDPR you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased where the law allows;
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent at any time (where we rely on consent).

To exercise any of these, email info@foxiecampers.is. You also have the right to complain to the Icelandic Data Protection Authority, Persónuvernd (personuvernd.is).

8. Cookies

We use essential cookies that keep the site working and remember your booking choices, and one small visit-counter cookie (fx_visits, see “Anonymous live page visits” above). It only stores how many times your browser has visited and the date of your last visit, holds no name, email or IP address, is never shared, and expires after 13 months. You can delete it in your browser at any time. We don’t use advertising cookies. Cloudflare Web Analytics counts visits without cookies and without identifying you.

Analytics cookies are only set if you click Accept in the cookie banner. Then Google Analytics records which pages you visit, how you found us (for example a Google search or a link), your approximate location (country or city), your device and browser type and, if you book, the booking reference, amount and camper. It never receives your name, email or phone number, and Google Analytics does not store your IP address. We keep this data for 14 months and use it only to improve the website and see which channels bring bookings. We don’t use Google for advertising.

If you click Decline, no analytics cookies are set. Google then only receives an anonymous signal that a page was viewed, without any identifier that could recognise you. We remember your choice for six months; change it at any time with Cookie settings at the bottom of every page.

9. Changes to this policy

We may update this policy from time to time. The current version is always available on this page.

10. Contact

Questions about your data? Email info@foxiecampers.is or write to the address above. This policy sits alongside our Terms & Conditions and Cancellation Policy.